ARS INTRODUCES NEW RECORD TRIGGERING CAPABILITY

July 21, 2005

HOUSTON , TEXAS : Alliance Recording Systems (ARS), manufacturer of the Alliance Express and Alliance Enterprise digital voice recording systems, have recently introduced a new feature that allows users of all the Alliance recorders to trigger recording by the pressing of a line appearance button on their phone instruments. This new feature is available in systems configured to accept direct input from most digital phone instruments.

“We ran across applications where agents who used headsets were constantly being recorded, whether they were talking on the phone, or talking to the person sitting next to them,” said Lee Slocum, one of the owners of ARS. “By making it possible for them to trigger recording by pressing the line appearance button on their phone, we eliminated the ‘hot mic’ that is often associated with the use of headsets. Now only their phone calls are recorded, not their conversations with others in the office.”
Alliance Recording Systems is located in Houston, Texas, and is involved with the manufacture, sales and service of voice recording equipment in the U.S., Canada and Mexico. For more information about Alliance Recording Systems, call 281-579-1600, x311, or visit their website at www.alliancerecordingsystems.com.